Last week, I analyzed a fantastic promotional video from Apple through the lens of Audacious, a book that describes a framework for disruptive and bold marketing. After reading that post, fellow marketer Mandy Edwards sent me another new video — this one from KFC UK — and asked, “What do you think of this one?”

Today, I present a story of audacity that went horribly, horribly wrong! Let’s see what happened when a company tried to create a chicken-based cult …

Why we need to disrupt our marketing

Before I get to this ad fail, let’s back up one step and discern why companies need to focus on bold marketing today. Some of the main points in the book:

• About two-thirds of ads register no emotional reaction with their audience. If there were a CMO for the ad industry, the person would be fired. We wallow in a marketing pandemic of dull.
• Dull has been normalized in most industries. So if you break a norm, you just might find marketing gold.
• Consumers respond to storytelling that is refreshing and new. Young consumers today love quirky content and offbeat humor.
• Finally, if all you need is marketing “meh,” AI can accomplish that. If you’re only competent, you’re vulnerable to job replacement. Competent is ignorable.

The Audacious book presents a framework anyone can use to do this: disrupt the narrative, the medium, and the storyteller.

Now, let’s get to the heart of our story. KFC created a video that certainly broke industry norms. In this ad, UK agency Mother London urges customers in a busy world to believe in chicken as if it were a new gravy-based religion.

Take a look:

You’ll note that this is “Part 2.” Part 1 involved zombie dancers, who received more favorable reviews.

Audacity and gravy

How did KFC shake things up? Three ways:

1. Obviously, this ad broke industry norms. Perhaps there has never been a promotional video like this in the history of fast food … at least not one featuring a lake of gravy!
2. The company was appealing to GenZ’s penchant for quirky humor.
3. There is a subtle connection to “purpose” here. If you feel lost, you can still believe in chicken. Everything in the world is changing, but KFC has always been there for us.

There are precedents for this offbeat, bold marketing approach that have been wildly successful.

• Liquid Death disrupted a boring water market with cringe-worthy ads
• Nutter Butter tripled its cookie sales with fever dream TikTok videos
• Duolingo stood out in an established, dull market of language education with an unfiltered owl.

So if KFC was following the Audacious playbook like these brands, why would it receive YouTube comments like:

• “I cannot possibly imagine how any person thought this was a good idea.”
• “I’ll never eat at KFC ever again, nor will anyone in my household.”
• “They should fire their entire marketing team.”

This video is an unmitigated disaster. They took a big swing and struck out. Here are three reasons why.

1. Too much to lose

There is a common thread among the three successful case studies I mentioned: They had nothing to lose.

• Liquid Death was a disruptive startup going up against Coke and Pepsi.
• Likewise, Duolingo was a new way to learn that had to attack the industry establishment.
• Nutter Butter is an older brand but had no real meaning to consumers. It had been forgotten, so it had nothing to lose by re-introducing itself to Gen Z.

Should an established brand like Coke advertise like Liquid Death? No. Coke has built a century of goodwill in the consumer’s mind.

Would Oreo ever take a page from the bizarre Nutter Butter playbook? No. Oreo is the number one brand in its category.

KFC is the biggest chicken franchise on earth, by far. It has built decades of memories and thrown them away into a lake full of gravy. Instead of building on its heritage creatively and renewing its deep meaning with a new generation, it’s taking a step backward.

“We are being polarizing because we want conversation,” said Martin Rose, executive creative director of Mother London told Ad Age. “Essentially, we’re creating our own cult of fandom.”

But this seems to me like a desperate attempt to be the new cool kid. And besides …

2. Some taboos can’t be broken

My book is a rallying cry for those who will not be ignored. It urges people to break bad rules for good reasons. But I also caution that being audacious does NOT mean you’re doing something illegal, reckless, or offensive.

The Advertising Standards Authority (ASA), the U.K.’s independent advertising regulator, received nearly 600 complaints about KFC’s commercial, a spokesperson told ADWEEK.

The complaints include people saying the ad promotes cannibalism, that it glorifies cults and satanism, and that it mocks Christianity and baptism.

Now, a lot of famous ads receive complaints from the easily-offended. Is this really knocking religion or is it just silly?

Language in the company’s description of the ad reinforces the offense:

“Fear not, for salvation in sauce is near. Trust in the thumping sound of the golden egg. Trust in the liquid gold elixir. Trust in the divine dunk. And whisper the sacred words All Hail Gravy.”

The phrase repeated in the Bible most often is “Fear not.” So of course any Christian would be offended when a company compares their salvation to gravy.

And then there is the gravy dunk, where a person turns into fried chicken. No, no, no. Also, no.

3. It’s just gross

The ad didn’t just offend people who don’t prefer cannabilism; it upset just about everyone in the ad industry.

One commentator on Marketing Beat called the ad “disgraceful,” describing it as “degrading and disturbing.” Others labeled it “vile,” “uncomfortable,” and “horrendous.”

One marketing industry observer noted: “I’ve never complained about an advert before, but this is beyond the pale.”

Getting out of the gravy

I don’t want you to be dissuaded from bold marketing and taking risks because of one bad ad. But we should reflect on how something like this ever sees the light of day. When an ad becomes a public disaster, one of four things has happened:

1. Internal political fear.

This is the biggest problem I observe, by far. When a powerful company executive falls in love with an idea and forcefully champions it, agencies, hungry for that next paycheck, nod along like bobbleheads. Corporate minions, fearing for their cubicles, become a chorus of yes-people.

2. Lack of diversity in the creative process.

If the team behind an ad campaign lacks diverse perspectives and backgrounds, they may miss potential blind spots or fail to anticipate how certain groups could perceive the ad negatively. Having a homogenous team increases the risk of tone-deaf messaging.

3. Overconfidence and lack of external review.

Respected brands can sometimes become overconfident in their marketing abilities and fail to get sufficient external feedback before launching a campaign. Big brands often mistake their logo for a shield of invincibility. This insular approach prevents them from catching potentially offensive or controversial elements.

4. Failure to consider the current cultural context.

Ads that may have been acceptable in the past can become problematic if they fail to account for evolving cultural sensitivities and the social climate around issues like race, gender, body image, etc.

In other words, when executives put egos above common sense, gravy happens.

Being remarkable matters. Bold marketing matters.

But not all risks are created equal.

Keep pushing edges, but remember what you stand for.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The Thin Line Between Bold Marketing and Brand Suicide appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Are you tired of reading about AI? Me too.

There’s a whole world of marketing disruption and opportunity to talk about, so let’s put GPT on pause for a moment and consider the State of the Nation and the 10 biggest marketing challenges.

One of the best parts of my job is interacting with business leaders of all types. I get a broad, global perspective of marketing issues from the very largest companies to solopreneurs and startups. And I certainly hear some common themes when it comes to the biggest marketing challenges.

Surprisingly, they have nothing to do with AI, at least not directly. Here’s what’s going on in the world from my perspective. These are NOT in any particular order.

1) Awareness

OK, I lied. This one IS in order — probably the biggest challenge we face today.

Marketers create customers. And to create customers, we must create awareness for our products. Rising above the noise to earn attention has never been more challenging. Media channels are fragmented and, as we see with TikTok, tentative!

Consumers have become their own streaming media entities. How do we get into those earbuds? And then you have AI swarming the media landscape. Sheesh. Marketing is hard. This is the time for audacity! 

2) From big campaigns to small acts of cultural relevance

A few years ago, Pepsi announced that the big brand “bonfires” were over. Brands had to connect to moments of cultural relevance. At the time, I wondered what that meant. But it became clear as brands became part of music, sports, fashion and leaned into emerging consumer signals.

Certainly, that is the direction of the marketing world right now, as brands try to capitalize on memes and trends instead of planning massive campaigns months in advance. A focus on cultural relevance requires an obsession with …

3) The Need for Speed

At 8:48 p.m. on February 03, 2013, a milestone event occurred that changed the face of marketing forever. The power went out at the Super Bowl. and in 10 minutes, Oreo launched an ad:

I remember being at a Super Bowl party  — there was a gasp in the room when the commercial ended. How did they do that?

The ad transcended all norms of advertising. The brilliance lay not only in the imagery but in the blazing speed of execution. This wasn’t a meticulously planned campaign — it was marketing at the speed of culture. The ad wasn’t just broadcast on TV; it also became a social media viral sensation and the company’s all-time most tweeted content. It was a global showcase of the potential of real-time marketing.

In the TikTok Era, a brand might have an hour to be relevant. There’s no time for planning or measurement. Many brands live in a reaction culture. This has massive implications for creative, resources, and legal approvals!

If the need for speed hasn’t transformed your marketing department, it will soon.

4) The Disconnected Customer

Many people, especially those under the age of 25, experience their entire media world by themselves through earbuds. They binge music, video, movies, and podcasts in an ad-free streaming environment. They play their games and socialize in Discord groups. They’re not visible to brands, and they don’t see the brands either, at least not like they used to.

A few years ago, I wrote a book about one solution to this dilemma: Belonging to the Brand: Why Community is the Last Great Marketing Strategy. I was absolutely right about this trend. As I am writing this post, I’m attending the global thought leadership conference SXSW. The sessions on brands and communities are so hot that they had to create extra sessions. In the current marketing environment, this might be a hotter topic than AI.

Community is certainly one of the few options to earn your way past those earbuds!

5) Adjusting the marketing/advertising infrastructure

Quiz time.

You know without a doubt that word-of-mouth marketing (WOMM) is the purest, most trusted form of marketing, right? It’s been around forever … but how much of your budget is devoted to WOMM? My guess is: ZERO.

How about brand community? How about experiential marketing? Also, probably zero.

There are lots of marketing options beyond Facebook ads and SEO but we’ve stayed in the familiar marketing trenches. If you have a contract with an ad agency they are probably resisting alternative forms of marketing because, well, they’re not ads. There is a legacy infrastructure in place that keeps us less effective and boring.

6) Navigating a world where one person can alter brand strategy

Life used to be so easy. A brand was what we said it was. Today, a brand is what we tell each other. And that can spin out of control.

The problem with our social media world today isn’t a matter of free speech, it’s a matter of amplification. A hundred years ago, if somebody spread a conspiracy theory, it would be unlikely to get any further than the boundaries of a neighborhood. But today, false information and deep fakes can reach millions if it comes from an influencer.

Our favorite brands have spent decades and millions of dollars building consumer connections. And all that can be ruined by somebody who is out to get you. It is certainly a weird world where our hard-earned brand marketing can be tarnished in a single post.

7) Activating influencer marketing

I was sitting at a table of brand managers, and one of them said, “Influencers are everything.” That’s a profound statement. But if you’ve followed this post so far, you can see how influencers fit into this new marketing world.

Influencers have massive, loyal audiences, and their message can cut through the earbud blockade. They can be counted on to react with speed, in the moment. In fact, day-to-day relevance is what makes them great. They are more than trusted — Their biggest fans consider them family.

I’ve been following the influencer marketing trend since its beginning, and I think the momentum will pick up going forward. While this is mainstream media for the biggest brands, most companies are just getting started.

8) Talent Acquisition and Skill Gaps

The rapid evolution of digital/influencer/meme marketing requires new skills in AI, analytics, and content creation. Finding and retaining top talent is increasingly difficult. Something I hear all the time: “There is no shortage of marketing jobs. There is a shortage of the right skills for those jobs.”

9) Proving ROI and Justifying Budgets

Marketing teams face increasing pressure to demonstrate clear ROI on campaigns. With long sales cycles and brand-building efforts, attributing revenue directly to marketing initiatives has always been challenging.

I think this is the greatest source of marketing stress. Your boss expects marketing to be coin-operated. Put coins in, get more coins out. But customers don’t operate that way and they don’t care about your quarterly revenue goals. Marketing takes patience and that is not a popular trait these days.

10) Global de-population

I bet you didn’t see that one coming. But this mega-trend will put a lot of pressure on marketers and their brands.

The global birthrate is nowhere near the replacement average of 2.1 births per family. In the U.S., for example, the rate is about 1.4 births per family. Almost every business depends on population growth for incremental annual sales gains. However, the population will inexorably decline in most developed nations, which has massive implications for sales and marketing.

The latest UN numbers show that 2040 will be the peak population on earth, just 15 years away. So, it’s coming at us quickly.

Well, on that happy note, I’ll conclude this post on non-AI marketing issues. You might be thinking, “Whew … that’s a lot.” But that’s exactly why I love marketing. It’s a field that is endlessly changing and endlessly fascinating.

I love solving hard problems and marketing has no lack of them!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Mid Journey

The post The 10 biggest marketing challenges have nothing to do with AI appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

“The most human company wins.”

If I ever had something close to a “catch phrase,” it’s probably this. I use these words to end most of my speeches. It is the central theme of my Marketing Rebellion book. Of the millions of words I have written, this is the only phrase I have trademarked.

But I had to pause this week and wonder if it’s still true. The data is in, and it’s startling. AI isn’t just matching human empathy—it’s now exceeding it. What happens when the AI bots are more human than humans?

The empathetic bots

If you’ve immersed yourself in the world of AI (and I hope you have), you’ve witnessed the inexorable and explosive improvement of these systems on every level.

Recent breakthroughs show that AI can now reason through problems instead of just collating web data, demonstrating human-like logic. And now, AI can express empathy and understanding in a way that is more human than humans.

New research (first reported by Mike Kaput of the Artificial Intelligence Show) suggests that AI may not just match human empathy but, in some cases, exceed it. A team of researchers tested whether people could tell the difference between responses from GPT 4 versus licensed therapists when presented with therapy challenges. The participants struggled to tell AI from human responses, and when they were asked to rate them, they preferred the AI responses in key areas like empathy, therapeutic alliance, and cultural competence.

This doesn’t necessarily mean the AI therapist was more effective in producing results in a patient. In fact, there is evidence of harm coming from bot-therapists. However, the breakthrough idea is that AI can produce empathetic responses that are preferred over highly skilled professionals, and there are some interesting implications for that.

Is it real human emotion? No. But it doesn’t seem to matter.

The leap to the business world

It doesn’t take much imagination to see how scaling soft skills like this could provide immediate value in the corporate world.

Allstate, one of the largest insurers in the U. S., is using AI to generate nearly all its emails for communications about claims. The reason — responses from bots are less accusatory, use clearer language, and express more empathy than humans, according to the company.

Allstate is using ChatGPT to fuel the customer replies, while grounding them in company-specific terminology.

Implications for our human work

Some people have soothed themselves by hoping that we could never take real human empathy out of our jobs. But these developments show that extracting humans from a process can produce results that are more empathetic,  patient, kind … and profitable.

AI might represent perfect empathy. It never tires. It never judges. It maintains unwavering patience and understanding, 24 hours a day, 365 days a year. It can instantaneously access and process vast databases of human psychology, cultural contexts, and communication strategies. It can read micro-expressions better than humans, understand vocal tone with greater accuracy, and predict emotional responses with superior precision.

If a customer receives better care, feels more understood, and achieves better outcomes with AI, what possible value is there in knowing their customer service rep or account manager is a human who has “real” feelings?

The harsh truth is that in many cases, human empathy will become a liability. Organizations that cling to human-delivered empathy will find themselves at a competitive disadvantage, unable to match the consistent, scalable, and superior emotional intelligence offered by AI.

Right?

Does human empathy matter?

About 20 years ago, I went through the darkest time of my life, an episode I describe in Chapter 1 of my book KNOWN. I would not wish that experience on anyone, but I emerged with a new superpower.

When I meet somebody who is “below zero” in their life, I can look them in the eye and express empathy based on my own experience. It’s not perfect. I’m not a trained psychotherapist. But sometimes, the perfect empathy isn’t based on a database or interpreting micro-expressions. It’s messy. It comes from a hard, lived experience. It comes from scars.

When you’re just trying to get through life hour to hour, you need something more than a bot.

It’s a paradox. While AI can demonstrate behaviors that appear more consistently empathetic than humans, this very fact illuminates something profound about human nature and our future role in an AI-dominant world.

The human advantage isn’t in flawlessly executing empathetic responses — it’s in our capacity for genuine connection, especially when we’re imperfect. We can relate to others precisely because we share the messy reality of being human: we know what it means to struggle, to doubt, to sit in a dark corner and sob. Our empathy comes from going through an existential war, not AI pattern recognition.

What emerges isn’t a story of replacement for human empathy, but of evolution.

The most human company

Yes, the most human company still wins. But the most human company will be the one that thoughtfully blends AI’s reliable, empathetic responses with unique moments when we need our messy, vulnerable, beautiful, authentically human selves.

Those companies will recognize that while AI can handle the day-to-day empathetic heavy lifting, breakthrough human connections — those moments of real understanding, creativity, and growth — still require human hearts and minds.

One time, I had a coaching call with a young man who had a resume-writing service. This is a pretty boring product that has been commoditized. I struggled to help him find a meaningful niche where he could stand out.

“Why do you do this job?” I asked.

He became emotional and animated. “I see people every day who have not looked for a job in 20 or 30 years,” he said. “They are terrified. I know I can help them. I will hold their hand through this process. I will not let them down.”

I told him to record a video of himself saying exactly that and post it on the front of his website immediately. His humanity was his niche.

Sometimes, true human empathy is everything.

The most human company wins. Now and forever.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Mid Journey

The post When Robots Care More: The Evolution of Human Empathy appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

On vacation in Italy, I visited a lovely wine shop in Florence. So of course, I wanted to talk to the owner about marketing (can’t help myself). The proprietor had a lovely place filled with antiques and art — such an interesting, visual environment! And yet, she wasn’t on Instagram. In fact, she didn’t use social media at all, a personal decision that certainly goes against the grain.

“Everyone tells me I should be posting,” she said. “But I don’t feel comfortable with it and would rather spend my time talking with customers.”

She spread her arms to indicate this sacred space where she sits in her shop, sipping wine with customers. “This is what I love about my business.”

Obviously, this anti-social media strategy has worked well. Her business has been growing for 18 years, built on her reputation of quality products and personal attention.

Sometimes, you can’t just listen to the gurus. Marketing is often a personal decision.

And I’d like you to consider this alternative thinking as a possible competitive advantage …

Marketing lemmings

The biggest problem with marketing, and especially social media marketing, is that “best practices” are so well known and so easily absorbed. Once a new competitive trick is discovered on a social platform, it spreads like wildfire and becomes part of everyone’s normal practice.

For example, the “shocked look” video thumbnail pioneered by Mr Beast:

Leads to this:

I’m not judging whether this is good or bad. It probably works on some level. But it all looks the SAME.

My point is that by going your own way, following your muse, and ignoring conventional wisdom, you can evolve into your own competitive advantage simply because when it’s YOU, it’s different.

Go your own way

I was an early adopter of social media marketing. In 2006, as part of my corporate marketing duties, I led an early social media team and started my own blog a few years later.

And I was a big rule-follower. I desperately tried to fit in and follow all the best practices of the day. I dutifully created my strategic, SEO-optimized content for my “ideal customer personas.” And two things happened.

First, nothing happened. Nobody was reading or commenting on my content.

Second, I became bored. What was I doing? Creating keyword-infused content for a made-up persona? Blah.

So I stopped.  And I started telling my own story, following my curiosity, expressing opinions (even when they went against the grain), and breaking the shackles of Google-driven content.

And something amazing happened.

When I went my own way, instead of finding my ideal audience, my ideal audience found me. And they were all over the world. When I decided to be a real person, real people responded back, and it changed my career.

There is no way this would have happened if I had stayed in the social media trough of best practices.

It was a powerful lesson, and since then, I’ve broken rules all along the way as I’ve written my books, created The Uprising, and established a speaking career. That personal decision to have your own little rebel yell doesn’t mean you’re reckless or offensive. But it requires courage to show up differently when boring is the path of least resistance.

The personal decision and marketing

Are you in a marketing trough? Are you so focused on what other people are doing that you’re overlooking your unique value and inherent creativity?

More importantly, are you happy and excited about your work, or are you becoming bored with all these rules, as I was?

Stop trying to game the system and start being unapologetically you. Because in the end, people don’t connect with keywords or personas. They connect with stories, passion, and real human beings who have something genuine to say.

There is a place for best practices, but don’t overlook the power of going your own way, especially when most marketing is so dull. There is tremendous pressure to do what everybody else is doing. It might seem scary not to follow the crowd. But that might be your most powerful and meaningful differentiator.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of Austrian National Library and Unsplash.com

The post Sometimes, marketing comes down to a personal decision appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

The topic for this blog post came to me in a dream. I woke up from my dream thinking, “Yes, it’s true. There really is one big mistake content creators make. I should tell others about it!”

I’m sorry this dream wasn’t more exciting or titillating. Maybe my other dreams will be a story for another day. Or not.

Before I reveal my dream-truth, I need to review a basic content marketing philosophy:

Content must be unleashed.

It doesn’t matter if you’re creating epic content or the best work of your lifetime if nobody sees it. The power in your content doesn’t from the content. It comes from the transmission of the content. We want our work to move, which leads to awareness, fans, subscribers and people who will buy things from us.

The biggest mistake content creators make

OK, let’s think this through.

You create great content. You post it everywhere. Somebody bites. They click on the link and what do they see when they arrive at your website?

A blog post? A video? A podcast episode?

Of course … but what else? If you’re like most people, the answer is … nothing. And this is the problem.

When I visit most blog posts or other web content, I can’t even tell who wrote it. I don’t know what this site is about. I don’t see a place to subscribe. I don’t see a place to share the content on social media if I like it. It’s a marketing dead end!

When people click on a link to your content, they don’t arrive at your home page. They arrive at your content. And if all you have on this page is your content, you’re missing a massive opportunity. In fact, this is by far the biggest mistake content creators make today.

In essence, your content page needs to be a mini-landing page for your business. You spend all this time bringing people to your business, but it’s not your business—it’s just a piece of content. They read it and leave. TRAGIC!

Here is your goal: Keep them on your website. You should put as much thought and design into your standard content page as your home page. The longer you keep them on the page, the bigger the chance they will subscribe to your content, share it, or even buy something from you. So don’t miss this opportunity.

Let’s learn how to do this …

The mini home page

If I were sitting with you over coffee, I would pull out my laptop and give you a demonstration. I would probably even buy you the coffee. But since we might be thousands of miles apart, I’ll walk you through it and owe you the coffee when we finally meet. Deal?

As I give you this lesson, it would be helpful to look at how I display my own work, the result of many years of testing. If you like, open up this blog post as you read the rest of my tutorial so you can visualize the lesson.

We’ll start at the top and learn how to make your content into a mini home page.

On my post, what’s the first thing you see under the headline? Social sharing buttons. I can’t believe how often I go to a site and have to work to figure out how to share the content.

Research shows your content will be shared 400% more if you simply add social sharing buttons. The total social shares displayed on my buttons isn’t accurate. It’s sort of a long story why they’re not, and it’s frustrating that nobody has worked that out, but put the buttons up there anyway. No excuses.

Next: An eye-catching graphic. If somebody sees your content shared on LinkedIn or Twitter, the first thing that grabs their attention is the graphic. Maybe you can stop them long enough to read the headline and get a click. The image that goes with your content is also an SEO boost because you can add meta tags to the photo to help Google figure out your content.

Let’s start looking at the right-hand column. You first see a call to action to spend time with me. Cool.

However, the next field, an invitation to subscribe, is the most essential item on the entire page. Why? Because a subscriber is opting in to you and what you do. They are volunteering to hear more. They are becoming members of your email list and possibly future customers.

You might be asking yourself, if the subscribe button is the most critical part of the page, why isn’t it at the top of the column? Heat map studies show that the top right corner of the web page is invisible to many people. I don’t know why, but the conclusion is consistent. So, the top of the column is sort of a throw-away item to get people to the next block which encourages them to subscribe.

As you go down the rest of the column, you’ll see:

• An opportunity to buy my book
• An invitation to attend my marketing retreat
• News about a class I am teaching
• An ability to search the site
• A little welcome message so people know who I am
• Boxes to search my posts by topic, date, or recent articles.

These are all things you might expect to see on a homepage. But most visitors who click on a link never see your home page. We need to fill that gap and give them lots of things to do. Remember, we want to keep them on the website.

Now let’s skip to the very bottom of the blog post. What have we here? A photo of me and further invitations to engage and connect. 

You might note that this page has lots of reasons to buy something from me, but I never sell within the content of the post. Some content gurus insist that you should sell something on every blog post, but I say phooey. I think that’s annoying and disrespectful. I wouldn’t want to subscribe to a constant sales pitch, would you?

But we’re not finished. Under my bio is another opportunity to share the post on social media because we want to get this content to move!

Next, there are a couple of prompts to send you to similar posts on my site. These are free WordPress apps that increase your time on my site by 18%. Huzzah!

And we wrap things up with another opportunity to connect with me on something like buying a book.

Just copy me

I just gave you some ideas for overcoming the biggest mistake content creators make today. My guess is that you have almost none of this on your page today. These ideas are easy to implement and can elevate your content immediately.

Everything I’ve covered here is free if you have a WordPress site. Nothing custom. Ask your web person to review my blog posts and copy my format. I’m happy to help you in that way.

It’s upsetting that so many people put their heart and soul into great content, only to have it languish on a boring, useless page.

I hope these ideas will give your content and business the boost they deserve.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy MidJourney

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This week marks the 100th anniversary of the Disney Company, arguably the world’s greatest brand. Most lists put them in an elite category that includes Apple and Coca-Cola.

So this is a good excuse to celebrate the magic of this amazing company and explore this idea — what does it take to be among the world’s greatest brands? Is this something you could achieve?

The basics of the brand

In my book Belonging to the Brand, consultant Evelyn Starr defines a brand as: “The expectation of what you will get when you interact with an entity based on prior experiences with, and impressions of, that entity.”

Ideally, we would like that expectation and emotion to be expressed as trust, respect, and maybe even love.

Branding is critically important in a world overrun with choices. So the emotion attached to a brand creates trust and meaning. It helps create a signal above the noise.

It’s not easy to achieve, but I’ll show today that it’s not all about the money.

So much money, so little brand

To demonstrate the power of the emotional attachment to a brand, let’s do a little exercise.

Imagine that Disney built a hotel in your city. Can you imagine what it would look like? Can you imagine what it would feel like the moment you stepped through the doors? What would you see? What would you hear and smell?

Let’s imagine that same exercise for great brands like Apple, Coca-Cola, Nike, or Mercedes Benz. Can you imagine what their hotels would be like?

Now, I want you to imagine a hotel by United Airlines. How about your cellphone data provider like Verizon? Or your local bank?

They’re all spending a lot of money on marketing. But can you see anything if you think of their hotel? Do you feel anything? Maybe high prices and disappointment!

That is the real idea behind a brand. It creates a distinct feeling you expect to experience — everywhere, any time.

How would Facebook or Twitter (X!) be different if they were run by Disney? What if Disney ran a university? A car wash? The same feeling would be everywhere. And that is the unmissable, compelling power of brand marketing.

The brand payoff for Disney

The greatest brands have so much goodwill with customers that they are usually willing to overlook negative experiences and go to great lengths to defend them when there are problems. In other words, it’s a bit of a cult. There is certainly a cult of Apple. A cult of Coca-Cola. And Disney may have the biggest cult of all.

A recent article in The New York Times was titled “It’s Not Enough to Love Disney. They Want to Live Disney.” It describes a growing number of people who surround themselves with the Disney feeling through their home décor.

Part of Disney’s décor’s prevalence is its success on social media. On TikTok, for example, the hashtag “Disney home décor” has more than 42 million views and “Disney home” has over 275 million. One fan grew her Instagram following of more than 150,000 by sharing photos and videos of her Disney rooms and D.I.Y. projects.

One of my friends recently told me about going to a Disney-themed wedding. In these examples, the brand achieves such a strong connection it has become part of the fabric of their customers’ lives.

Can anybody create a meaningful brand?

That’s a hard question, but I usually answer this with one word: YETI.

About seven years ago, I noticed people wearing hats and shirts that said YETI. Wait a minute — isn’t that an ice cooler? Indeed.

Today, YETI is one of the fastest-growing consumer product companies, built almost entirely on word-of-mouth marketing. YETI aligned itself with influencers who spread the word that YETI is a rugged answer to life outdoors.

This was a mature and boring commodity category shaken up by a brand that had meaning. If you see YETI on any product, you know it is durable enough to hold up to anything.

YETI has a feeling and meaning that powerfully connects to the lives of their customers. They blew their category apart with a brand strategy.

How you can match the greatest brand

You don’t need to spend millions of dollars on brand marketing over a hundred years like Disney to forge an emotional connection with your customers.

In my hometown of Knoxville, TN, we have a little ice cream shop that quickly established itself as a community favorite brand.

Cruze Farm was established in 1980 when Earl and Cheri Cruze married. Earl was a fourth-generation dairy farmer dreaming of bottling milk with his name on it; Cheri was a 29-year-old entrepreneur who had bigger ideas.

The farm sold milk to local businesses and eventually experimented with ice cream.

After their daughter Colleen graduated from the University of Tennessee, she joined to help Cruze Farm grow by finding ways to sell surplus milk the farm produced. She experimented with a food truck at Farmer’s Markets and the name started to spread.

In 2016, Colleen and her husband Manjit opened the first Cruze Farm ice cream store pop-up, and within a year they had a permanent location. Today, they operate a number of stores in East Tennessee and are growing fast. Their downtown location normally has a line out the door while an ice cream chain store across the street is usually empty.

The difference is the brand. Cruze Farms tells its family story and establishes the local connection through visual prompts in its stories and social media accounts.

The goal of the little company is to link their family history to the community and become part of the fabric of life in our city.

Let’s break down this photo (featured on the company website) as a case study in brand genius on a budget.

Colleen has an MBA and this family runs a successful business. But there is nothing buttoned-down and corporate about this photo. What is the feeling expressed very intentionally by this scene? Family. Connection. Roots to tradition. No pretense (bare feet, chipped paint, old chair), old-fashioned wholesomeness (checkered dresses, overalls).

Their hometown of Knoxville is proudly known as The Scruffy City — no pretense, wholesome fun. In that context, isn’t this photo a perfect depiction of a deeply-rooted community brand?

Think about the careful thought that usually goes into a family photo. Would you pick a scenario where you’re not wearing shoes? Would you pose in front of the part of your house that needs a paint touch-up? Probably not. But this photo exudes the emotional expectation associated with this family business.

Everything about their store has the same friendly, wholesome feel, expressed here through iconic checkered uniforms:

Look at the joy in this photo. Could it have come from Disney? Yes, but it came from Cruze Farm, a family-oriented emotion that comes through consistently on every company post … without breaking the bank.

Cruze Farm spreads joy through ice cream. The interior of the store has an old-fashioned soda fountain feel to it, including hand-written signs, classic ice cream treats, and flavors that reflect local tastes. This brand value is communicated consistently across social media, interactions with employees, and anywhere you experience the name.

This is a family business that has a FEEL to it. It creates a consistent expectation of joy and fun and deep community connection. The chain store across the street … just sells ice cream. How will they compete? Discounts and coupons. Ugh.

Creating brand meaning is accessible to almost any business. If you can create meaning behind a commodity product like ice cream or ice coolers, you can probably do it for your business!

So cheers to Disney and the value of brand marketing. Thanks for being the Happiest Place on Earth for 100 years!

Mark Schaefer is the executive director of Schaefer Marketing Solutions. He is the author of some of the world’s bestselling marketing books and is an acclaimed keynote speaker, college educator, and business consultant. The Marketing Companion podcast is among the top business podcasts in the world. Contact Mark to have him speak at your company event or conference soon.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram.

Top illustration and YETI image courtesy Unsplash.com

The post Learning From 100 Years of the World’s Greatest Brand appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

In 2019, I published my most popular book, Marketing Rebellion: The Most Human Company Wins. Chapter 8 included a Manifesto for Human Marketing that became a guidepost for a generation of marketers who aspired to do something greater than trick people into clicking links. The Manifesto was a blueprint for human marketing at scale, and it became a sensation.

Almost every marketing conversation these days is about AI. Five years after I wrote the Manifesto, I thought it would be interesting to test the theory. How do these ideas hold up in a world swerving toward non-human marketing priorities?

On the new episode of The Marketing Companion, Dennis Yu and I dissect the 10 points of the Manifesto and debate the relevance of human marketing at scale.

This is an entertaining and thought-provoking debate that puts human marketing to the test.

By the way, you can download a colorful, hand-drawn edition of the 10-point Manifesto HERE.

Click here to listen to Marketing Companion Episode 272

Please support our sponsors who bring you this amazing episode!

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This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Build Your Brand with the Architects

Introducing a research-first podcast that builds revenue, not condos — The Marketing Architects!  Keep up with the biggest marketing trends and news through discussions based in marketing, psychology, and economics research. Along the way, learn about marketing accountability, category leadership, brand-building, and much more. Featuring a team of experienced marketers whose blueprints for success are marketing strategies that have actually been proven to work.

The post Is it possible to achieve human marketing at scale? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I spend a lot of time thinking about how marketing has changed over my lifetime … and what’s next. I could argue that the biggest change I’ve witnessed is “velocity.” Marketing used to be about planning, executing, and measuring. Today, it’s about response, response, response to cultural moments. Meme marketing is fast, furious, and here to stay.

I wanted to write about speed and marketing to commerate the tenth anniversary of the 10 minutes of advertising that launched the speed marketing revolution.

At 8:48 p.m. U.S. Eastern Time on February 03, 2013, this milestone event occurred. Thousands of articles have been written about it. Those 10 minutes changed careers, created new companies and forged new economic models for marketing and advertising.

It was magical. It seemed like a miracle. And it was all about cookies (the yummy kind).

The moment marketing changed forever

Bringing an ad or marketing campaign to life is a laborious process. You prepare ideas and pitch them to your customer, secure funding, explore creative options, finalize the creative, obtain legal approval, buy media space, and then execute the campaign. This journey could take months.

That reality changed during one Sunday evening in 2013.

It was Super Bowl Sunday in America.

The world watched as the Baltimore Ravens clashed with the San Francisco 49ers. It was the perfect stage for brands to shine. But nobody anticipated the unexpected – a power outage plunged the New Orleans Superdome into darkness. A beloved brand entered the stage … Oreo cookies.

360i, the agency behind this masterpiece, seized the moment like marketing maestros (fun fact I actually had a hand in creating this Dentsu unit, but that is a story for another day). In the midst of the blackout, 360i concocted a 30-second ad with simplicity and brilliance. Against a black backdrop, a solitary Oreo cookie emerged, accompanied by the tagline “You can still dunk in the dark.”

I remember being at a Super Bowl party  — there was a gasp in the room when the commercial ended. How did they do that?

The ad transcended all norms of advertising. The brilliance lay not only in the imagery but in the blazing speed of execution. This wasn’t a meticulously planned campaign — it was marketing at the speed of culture. The ad wasn’t just broadcast on TV; it also became a social media viral sensation and the company’s all-time most tweeted content. It was a global showcase of the potential of real-time marketing.

Here’s a short interview with Sara Hoffstetter, president of 360i at the time. Please watch this. She relates how this ad was conceived and ready to go in five minutes:

Oreo shifted the marketing world

This ad was immeasurably significant for two reasons.

First, it was real-time relevance at its finest. The ad didn’t just respond to the power outage; it embraced it. It demonstrated that speed, agility, and relevance were the cornerstones of modern marketing instead of annual plans and massive campaigns. You might take this for granted now, but this was revolutionary.

Second, it tapped into a shared experience. The Super Bowl isn’t just a game; it’s a cultural phenomenon that brings together people from all walks of life. By acknowledging the power outage, Oreo became a part of the narrative, sparking conversations not only among football fans but across social media platforms. It wasn’t just an ad; it was a shared moment of delight.

Oreo transformed an unexpected power outage into a moment of branding genius.

And it started something new.

A new marketing day was born

The “Dunk in the Dark” commercial catalyzed change in the marketing industry. It heralded a new era in advertising – an era where brands could no longer afford to rest on traditional campaign timelines. It inspired marketers to think on their feet, to embrace the spontaneity of the digital age, and to engage with their audience in real-time. I remember several agencies launched around that time claiming that they could “do Oreo advertising.”

Although social media had been a mainstream marketing channel by that point, this capitalized on the real-time nature of the platform and moved an entire industry toward a priority of speed and capitalizing on cultural moments.

Meme marketing in the mainstream

The need for speed started showing up in nearly every brand strategy.

In 2019, Pepsi declared that the traditional idea of “brand” is out and “culture” is in when it comes to marketing.

Their approach suggested that the big campaign bonfires were over, replaced by cultural sparks. Instead of multi-year projects, the company said it was more important to be relevant in the culture — one moment at a time. Speed was everything.

This view has now been adopted by many major brands, especially any product aimed at youth culture.

Look at the success Ikea had capitalizing on a funny photo of US presidential candidate Bernie Sanders that had trended as a meme. Literally, the company had one day to be relevant and connect to the meme …

The meme-driven world

I recently tuned into a Gen Z conference and listened for hours as young people talked about their dreams, values, and expectations for business.

One core idea kept coming up over and over again. Only now matters. Relevance means “today.” Maybe even a few hours.

Look at Tik Tok. To be popular there, you have to catch hold of the meme of the day. This requires incredible agility. Forget about pitching an idea to an agency and waiting a month for a campaign. By the time you draft the request, the opportunity is over.

Gen Z punches above their weight in its influence on culture, music, fashion, and business. We are now on the ultimate marketing race track where you have about 24 hours to be in the game.

Here are examples of companies that excel in meme marketing:

Slim Jim

Slim Jim’s Instagram account is known for its hilarious memes and savage comments on popular meme pages. Everything is a little different here …

McDonald’s

McDonald’s is known for its TV ads, but the company has also been successful in meme marketing. It recently got lucky when its Grmiace Shake became the subject of one of the memes of the year. Still, the brand had to be relevant to earn the place!

Netflix

Netflix has the reputation of creating great content from its own library. They usually publish 2-3 memes every week that are well appreciated by their audience while also advertising their shows that viewers may watch in the current lineup.

Moon Pie

Moon Pies are a weird Southern Tradition snack cake and the social media account is always on top of the action. I’ll never forget this perfect roast!

These companies have used memes to engage with their audience and stay relevant in the fast-moving digital world. By staying up-to-date with cultural trends and creating relatable content, they have been able to increase their social media following and drive engagement.

Implications for you and the future of meme marketing

There is no going back.  Meme marketing is here to stay. In fact, it’s just picking up speed.

If you’re sitting in your cubicle thinking, “Wow, we’re not ready for this!” you’re not alone. There are vast implications for how we go to market …

1. Legal approval

A big part of any traditional marketing campaign is legal approval.

In a recent episode of The Marketing Companion podcast called Gen Z Exposed, Sarah Wilson described the process at Duolingo, a meme-crazed brand:

“Approvals for social media content occur there in less than two hours, and usually 45 minutes. That includes idea generation to complete legal approval. Alignment between the brand and legal actually makes the difference in the marketing world today.

“You never think about those things as key to enabling a brand alignment with culture. But it actually makes the difference, right? Unless you have the systems and the processes in place as a brand to actually execute on speed, your message will be meaningless. It’s unsexy to talk about systems and processes, but let’s face it, that’s the difference between a brand that actually gets to participate in a cultural conversation and one that does not.”

2. Leadership

There is a pace, language, and tone to TikTok and speed marketing that is foreign to me. I am a highly experienced marketer. I’ve just about done it all. But should I be leading a meme marketing effort? No.

Sarah Wilson made a wise point about this:

“A huge part of the marketing future will be occurring in these communities of young people,” she said. “Culture is being created there. Movements are being created there. Brand communities are rising in the most unexpected places. Perhaps it’s time to cut through the organizational layers and turn market research over to the youngest people you can find. They know how to navigate these spaces.”

3. Measurement

How do you measure success in a world focused on daily reactions to cultural memes? There really isn’t time to process or plan … you just go.

The inability to measure much of this activity will be a massive hurdle to brand participation going forward. It reminds me of this quote from the Marketing Rebellion book:

I hate that quote and I love that quote.

I hate it because I am a data geek. How do we know if our marketing investment is working if we can’t measure it?

I love this quote because it’s true.

The world is moving so fast. Remaining culturally relevant is massively difficult. The fact, is you’re just not going to have the time to process a lot of this activity if you want to be part of the culture of speed. Can your company culture embrace a world like that?

Do you have a choice?

Mark Schaefer is the executive director of Schaefer Marketing Solutions. He is the author of some of the world’s bestselling marketing books and is an acclaimed keynote speaker, college educator, and business consultant. The Marketing Companion podcast is among the top business podcasts in the world. Contact Mark to have him speak at your company event or conference soon.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram.

Illustration courtesy MidJourney

The post Speed Kills: Why Meme Marketing Rules the Internet appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I recently engaged in an energized LinkedIn discussion with Frank Prendergast and Jason Ranalli. We were trying to discern the “Milli Vanilli Line” when it comes to personal disclosure and AI. Never heard of it? It’s probably going to impact you soon, so let’s dive into it …

How much authenticity can we lose?

The debate began with Frank’s comment on my recent blog post (Where humans thrive in the hierarchy of AI content):

“If I read a blog post from someone on the assumption it’s written by them, and I find out it was actually AI, I’ll feel cheated,” Frank said, “like I’ve been a victim of the old bait-and-switch.

“But where’s my line? Is 20% AI OK? 40%? 60? I have no idea. And how would it even be measured?

“Will that question be a thing of the past when AI is ubiquitous?”

How much authenticity are we willing to lose?

ChatGPT makes everyone a competent writer, just like the calculator made everyone competent at math in the 1980s. We don’t feel compelled to declare to the world that we use a calculator to do our taxes or run a business. When does AI simply become … life?

The Milli Vanilli Line

Now let’s get to the Milli Vanilli part.

In 1989, Milli Vanilli rose from obscurity to superstardom almost overnight. Their debut album sold over 8 million copies and spawned three Number One singles. All of that was swept into the dustbin of pop history by disgrace.

By the time Milli Vanilli accepted their Grammy award for Best New Artist in 1990, many in the music business had suspected something was wrong with this duo. It was soon revealed the two singers — Rob Pilatus and Fabrice Morvan — never sang on any of their recordings and lip-synced live performances. The ruse torpedoed the act – radio stations stopped playing their songs, fans destroyed their records, and the Grammys rescinded their award for the only time in history.

Milli Vanilli became cultural shorthand for hubris and deceit.

Jason Ranalli provided his observation:

“Anyone remember Milli Vanilli back in the 80s? BIG scandal because we all felt cheated that they didn’t actually sing the songs themselves — they had zero part in the production other than lip-syncing and dancing.

“How did the world react? We rejected them entirely and stripped them of their Grammy.

“What are we doing now with AI content? Well, the line is somewhere between singing yourself and a TON of auto-tune/effects.

“Perhaps AI ends up drawing the same muddy lines of authenticity.”

The fellas in Milli Vanilli were clear-cut cheats. An absolute. But how do we interpret “cheating” in a world where everyone can get an AI-assist on their writing, their voice, their music, and even a LinkedIn headshot? Let’s look at a couple of scenarios.

Crossing the Milli Vanilli Line

Weeks after ChatGPT entered the scene, a friend asked me to help promote his new book, which I discovered was entirely written by ChatGPT. Literally, he had just cut and pasted responses to prompts into a manuscript. There was no human commentary, editing, or insight whatsoever.

Although he was transparent about the AI assist, he put his name on the book as the author.

I told him I would not promote the book and observed that this was the very worst use of ChatGPT imaginable. In essence, he was lip-synching his book. He crossed the Milli Vanilli Line.

Example two: I have a friend who, by her own admission, is a terrible writer. Once she discovered ChatGPT, she told me that she could put her ideas into this machine and create serviceable content for the first time in her life.

“I can blog every day,” she exclaimed, “I could even write a book!”

This is the beauty of AI — unleashing a new creative power in a person with a creative deficit. She’s not lip-synching. She’s the author of her work with a little auto-tune to keep her on key!

In between these two extremes, we face nuanced ethical decisions about ownership, authorship, and authenticity.

We face these decisions now

Today, or in the near future, every one of us will have an opportunity to cross the Milli Vanilli Line.

What percent of AI work can we still claim as ours, as “authentic?”

I haven’t used AI in any of my writing. My blog posts are my stories and observations and insights about our marketing world. It’s faster and easier just to be “me” than try to prompt a bot into it! Could AI have written this post? No, at least not as effortlessly as me pecking on a keyboard for an hour. I am uniquely connecting dots, creating something unique, insightful, and connected to my own life experience.

But what about my next book? Could I edge towards the Milli Vanilli Line?

My last book, Belonging to the Brand was finished about a month before ChatGPT was unleashed. One of my first AI experiments was to ask ChatGPT to write an essay based on an idea from the book, in the voice of Mark Schaefer, with academic references. It did it. It did it well … and in five seconds.

It would have taken me a day to write that essay. So in the future, I’d feel stupid not to use AI to some degree and save days, or even weeks, of my life!

But another choice might be … to be stupid and keep doing it the hard way. Or, maybe it’s the right way — to just always be me. Perhaps my reward is in the toil that comes with authenticity.

I never want to explain to somebody how close I am to the Milli Vanilli Line.

Mark Schaefer is the executive director of Schaefer Marketing Solutions. He is the author of some of the world’s bestselling marketing books and is an acclaimed keynote speaker, college educator, and business consultant. The Marketing Companion podcast is among the top business podcasts in the world. Contact Mark to have him speak at your company event or conference soon.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram.

The post When do you and ChatGPT cross the Milli Vanilli Line? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.